Avoid West London Yamaha!

Absolute f***ers! I called them to order a seat cowl and I had tried all the other Yamahas to get hold of a seat cowl, call them, they said they would check and get back to me. They call back and say they say they definitely can. I mustve confirmed at least 4 times that it was definitely my colour and model and they were adamant they could get it. I said to them Im suprised because the other Yamahas said they couldnt but they responded with "well thats because they are using Yamaha UK who no longer do it but we can get it from Yamaha Europe". I even offered to get them the exact colour number, registration plate, part number because I had the box from the last one but again they were adamant that I need not worry because with my model, it only came in 2 colours and it was definitely the bluish silver one. I rechecked several times to make sure he was ordering the right colour because its so unusual. Sure as shit, I go to pick it up and its the wrong colour and year, its 07/08 in metallic black which they call graphite! He then argues with me to say that is what I ordered! Why on earth would I order an 07/08 cowl for an 05 bike!!! Then they say that because it was over 2 weeks since I ordered it and picked it up I am not entitled to a refund! I reminded them about my statutory rights under the Sale of Goods act that I can return anything within 28days that is not fit for purpose and get a full refund, they relented and said that they would call Yamaha Europe and sort it out and get back to me on the Monday but there would be a 15% handling charge. Outrageous. Anyway, its Friday and I still have not heard back so I call them and they say that I can return it but there will be a 25% handling charge. They argue with me again and say that it was always 25% and I said absolutely not, he definitely said 15%. This guy has a memory of a goldfish. Anyway, Im trying to get a company number so I can get the director's name and address and send him a letter but they are not on Companies House so if anyone knows it or how to get it, please let me know.

 

I would have thought that if they are a Yamaha dealer then they would have to be a Limited company? If they are a dealer get on to Yamaha UK and register your disgust, formally. If they are anything like Jap car makers they will get on to it, and besides you never know your luck? Stupid qeustion but have you tried Gedges? James at silchester rd would be your best bet. Failing that I seem to recall a company called skidmarks that would colour match their products.

Good luck!

 

A quick Google brings up several postings elsewhere from discontented Yamaha owners. This is typical
http://www.visordown.com/forum/forummessages.asp?v=6&urn=3&utn=385112&umn=
You are not alone, it would seem.

 

I often get my own way by standing talking to the manager in the main sales area, make sure there are customers looking at bikes at the time. I discuss my needs , quietly at first, but getting slowly louder until I get my own way. Do not sit quietly in the managers office, do it in the main sales area. At the very least you will have warned off a few potential customers!!!!

 

....and your chums at London Bikers think similarly.
http://www.thelondonbikers.com/forum/index.php?topic=7046.0
This seems to suggest that those in control are the cause of the problems. Assuming they are accredited Yamaha and Suzuki dealers, your best course of action is to complain to the manufacturers. They do take dealership status away where there are problems.

 

Also, the Business Names Act 1985 and associated legislation state that you have to disclose the ownership of the business (individuals name, partners names, or registered company name) on all corresspondence, invoices and company documents.

From Companies House: - If the Business Names Act 1985 applies to you (see chapter 1, question 3) then you must comply with all the disclosure rules. For example, if Mr W Jones trades as 'W Jones Bakery', then the disclosure rules of the Business Names Act apply. Disclosure rules also apply to incorporated companies that trade under a different name, for example, ABC Foods Limited trading as ABC Foods.
Incorporated companies must also comply with the disclosure rules of the Companies Act 1985. These include the way a name must be displayed on correspondence, documents, place of inspection and websites. The Companies (Trading disclosures) Regulations 2008 (Statutory Instrument 2008/495) introduces further changes from 1 October 2008. These rules are fully explained in our 'Company Formation' guidance at www.companieshouse.gov.uk.

Also:- http://www.legislation.gov.uk/ukpga/1985/7#commentary-c1002816 section 4

 

They are talking crap, your statutory rights clearly state you are entitles to a full refund....how did you pay?

 

I paid by credit card, and get this, even better, while they say they can take payment from the card over the phone which they did originally and a mate picked up the part, to do a refund, I have to go there! Has anyone ever heard of anything so ridiculous! If Ive paid over the phone and I can get a refund over the phone. This wont be the end of it. Good shout on complaining to Yamaha, may collect all the evidence I can and send it on

 

Different site, my "chums" are londonbikers.com

 

Are they the Judean Peoples Front, or the People's Front of Judea?

 

Get some fish let it go off then post it through their letter box on Saturday night ready for the nice smell Monday morn

 

Speak to your credit card people too sometimes they have cover for this sort of thing, I think????

 

This doesnt make sense because you can only refund to the card that the payment is taken from so what fraud is this preventing???? It would make more sense if payments werent accepted.

 

stick to your guns and use statutory right.He never mentioned a handling charge at point of sale he cant do one now.You ordered a specific part he got the wrong one,its not fit for purpose.Also speak to your credit card company they will often sort a payment dispute very quickly.Dont argue with them just state your statutory right and dont change your stance.If needs be go to trading standards for advice and a letter template and put it in writing.you cannot lose unless you listen to the shite the shop are talking.

 

Still doesnt make sense because every retailer would have a copy of the receipt when they took payment so they would be able to verify they were making the refund to the same card. Its just annoying to have to drive all that way now when Ive done refunds over the phone and net before with no problem :-S