What's pi$$ed me off today.........!!

Yes, very good.....

 

I just received a call from MCE - from a gentleman who is, shall we say, 'not from these shores'. He asked me if my bike insurance is coming due on the 12th of April. I asked which bike. 'The Suzuki'. Er, which Suzuki? I didn't have the papers to hand but said he could probably see from his records what is the expiry date. So 'am I intending to renew my insurance?'

Well, of course I need insurance: what are you quoting me?

'Am I asking for a new quotation?'

This was plainly going nowhere, so I tried to regroup a little. I asked what is his renewal premium if I should stay with MCE. Then things began to get really weird. He was not in the department which knows if I am a customer, nor in the department which sends out renewal premiums but he cold-calls people who have had a quotation in the past just in case they would like to move to MCE.

I suggested he might like to save his time in future and find out whether I might be an existing customer. I asked for his telephone number so I could try to speak to his manager but was told it only does outgoing calls. My telephone tells me it was 0161 772 7700, yet he wasn't willing to reveal that.

I conclude that either this was some sort of phishing scam or, more likely, MCE have sub-contracted to a company which trawls lists of those who have resorted to requoting their insurance every year (that's most of us, right?). And then takes a fee from MCE when I sign up.

If I had the time to do it, I'd write to MCE and complain. As it is, I thought I'd share this with everyone to (i) warn you all and (ii) make me feel better. It still doesn't renew my insurance, though

 

Perhaps this In Duh Vidual was one of those. Trouble was, he didn't say that and his splain blinglish was so corrupted I just couldn't follow what he was on about.

 

Time for a complaint Panel Man - think you just did. Copy and paste the above and put on an email "enquiries@mceinsurance.com"

 

As you asked so nicely, I just did exactly this. Let's see what happens!

 

Should have put in a disclaimer!!

** please note, you may not receive a response**

 

If they are daft enough to phone me like this, it very often goes like this......"hello, is this ________?" Response "no, hang on a minute, I will go and get her"

Then see how long they wait on the line....it can be really quite funny. (on loudspeaker)

 

Yesterday actually, Me and Nancy nearly getting taken out by an old blind bitch no taller than 4 ft nothing on the A21, Can see why 'they' all go on about old people taking another test or something.......then she drove like a spastic further on, had go get up to 80 odd mph to severley insult her and for her to actually know what just had happened...........in a roundabout sort of way...... like you do......

 

Ooh... the thick plottens: I just received an email from MCE saying, "
Dear Sir,

Thank you for your e-mail.

We are unsure who the company are and they are not calling on the behalf of MCE, your last policy with MCE lapsed on the 17/04/11.

We will inform our compliance team of this company too see if they can locate the company.

Thank you for informing us.

 

When you use a price comparison website, not only do you get a list of quotes, but often the top three companies receive your details. Also any other company you get a quote from will keep your details. As a result even if you go to another insurer, all the others know what time of year to phone and email you in future to try and offer their services for future years. I get emails every year from companies I have had quotes from in the past.

Is it possible that the chap who phoned you didn't even mention MCE, but skillfully worded what he said to make you think he was from someone you have used before, and you made the link to MCE based on what he said?

 

"I am not understanding what you are saying me. Isn't it? I am making you the quotation only if you are the new customer from MCE as I am calling for MCE".

 

Ah - that's quite confusing! I get them saying "I am phoning about your insurance renewal due next month..." which I have to admit takes gets me sometimes until they then start asking daft questions!

 

Heres a link to tell you ? http://www.121customerinsight.co.uk/

 

working a hour later because some pratt forgot to change the clock in the van

 

i normally expain that i am on the TPC ( telephone protected calls) and they have just breached a legal barrier which normally results in a gulp and apologie from then followed by me expaining that if i want thier insurance ill call....................now F*ck off ....works pretty well

 

If I have time, I inform them that for security purposes the call is being recorded, demand their full name, the full name and registered address of the company and full details of the database they obtained this number from.... normally results in a blustered apology and assurance that the number will be removed, or the call being passed to a supervisor/manager in which case I demand his/her name and position and tell them to expect contact from my legal rep.

 

Near enough rounding out the star hole thingy on a screw on the bike... I'll let the mechanics do it when I get it serviced tomorrow.